Cybrix Solutions LLC Effective Date: March 28, 2025

About This Policy

Cybrix Solutions LLC ("Company," "we," "us," or "our") operates the website cybrixsolution.net and provides AI voice agent and marketing services to small and medium-sized businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing our services, you agree to the terms described below. If you disagree with this policy, please discontinue use of our website and services. For questions, contact us at [email protected].

1. Information We Collect

Information You Provide Directly:

Name, email address, phone number, and company name when you contact us or fill out forms

Billing and payment information when you purchase our services

Communications you send us via email or contact forms

Business information needed to deliver AI voice agent or marketing services

Mobile phone number and consent when you opt in to receive SMS communications from us

Information Collected Automatically:

IP address, browser type, and operating system

Pages visited, time spent on pages, and referring URLs

Device identifiers and cookies

Call recordings or transcripts generated through our AI voice agent services (with your consent)

Information from Third Parties:

Analytics data from providers such as Google Analytics

Information from third-party integrations you authorize

Publicly available business information

2. SMS Communications & Opt-In

By providing your mobile phone number and opting in to receive SMS messages from Cybrix Solutions LLC, you consent to receive text messages related to our services, updates, appointment reminders, and marketing communications.

You can opt out at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and no further SMS messages will be sent.

To re-enroll, reply START or contact us at [email protected].

Message frequency may vary depending on your interactions with us.

Message and data rates may apply depending on your mobile carrier and plan.

For help, reply HELP to any SMS message or contact us at [email protected].

No Sharing of SMS Opt-In Data: Your mobile phone number and SMS opt-in consent will NOT be shared, sold, rented, or disclosed to any third party or affiliate for their own marketing purposes. This information is used solely to send you communications from Cybrix Solutions LLC. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and improve our AI voice agent and marketing services

Process transactions and send related billing communications

Respond to inquiries, support requests, and service communications

Send promotional content and updates via email or SMS (you may opt out at any time)

Analyze usage trends to improve our website and service offerings

Comply with legal obligations and enforce our agreements

Detect and prevent fraud or unauthorized access

4. Sharing of Your Information

We do not sell your personal information. We do not share your SMS opt-in data or mobile phone number with third parties for marketing purposes. We may share your information only in the following limited circumstances:

Service Providers: Trusted third-party vendors who assist in delivering our services (e.g., payment processors, cloud hosting, CRM platforms), bound by confidentiality agreements

Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity

Legal Requirements: When required by law, subpoena, or to protect the rights, property, or safety of Cybrix Solutions LLC, our clients, or the public

With Your Consent: In any other circumstances where you have provided explicit consent

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings; however, disabling cookies may affect certain functionality of our website.

Essential Cookies: Required for the website to function properly

Analytics Cookies: Help us understand how visitors interact with our site

Marketing Cookies: Used to deliver relevant advertising and track campaign performance

6. Data Retention & Security

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. We implement industry-standard technical and organizational security measures, including encryption and access controls, to protect your data. No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights & Choices

Depending on your location, you may have rights including:

Access to the personal information we hold about you

Correction of inaccurate or incomplete information

Deletion of your personal information (subject to legal obligations)

Opt-out of marketing communications, including SMS, at any time

Unsubscribe from email communications via the unsubscribe link in any email

Data portability where applicable

To exercise these rights, contact us at [email protected].

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the effective date at the top of this page. Continued use of our services after changes constitutes acceptance of the revised policy.

10. Contact Us

Cybrix Solutions LLC Email: [email protected] Website: cybrixsolution.net